FAQ

HOLIDAY UPDATE

As a small business with our current offerings, we take pride on producing and fulfilling your orders in house using curated items and embellishments sourced locally.
Although, our production and fulfillment is paused during this holiday season as we take this time to spend with our families.
While our shop continues to receive your orders, all items accumulated will be produced in order starting January 15th 2021.

WHAT ARE SHIPPING TIMES AND COSTS?

Your order can take up to 5 business days for processing.
After processing and verification, an email notification will be sent out once your order has shipped.
Orders placed during weekends and holidays will begin process for the following business day.

*ALL ORDERS ARE SHIPPED THROUGH CANADA POST*

CANADA
XPRESSPOST™ | $10 CAD | 2 TO 4 BUSINESS DAYS


USA
TRACKED PACKET™ | $20 CAD | 8 TO 13 BUSINESS DAYS

*ALL ORDERS INCLUDES TRACKING INFORMATION*
*SHIPPING COST MAY VARY DEPENDING ON ITEM*

Please note:
Canada Post may experience longer than normal delivery times due to COVID-19.
We appreciate your patience and co-operation during these times.
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DO YOU SHIP INTERNATIONALLY?

We are only currently shipping to Canada and the USA.
Please subscribe to our mailing list for future updates regarding new shipping location.
If you would like to request shipping in your country, we'd love to hear from you.
Please email contact@volaretoronto.com

CAN AN EXISTING ORDER BE MODIFIED?

Unfortunately, changes can't be made to an order after it has been placed.
Carefully review your order in terms of sizing and colourway prior to completing your purchase.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Due to products being limited quantities and or made to order, changes can't be made to an order once it has been placed.
All sales are final, no returns or exchanges.
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